Scale it
Custom solutions for multi-location operators, franchise systems and private-equity portfolios — from proof of concept to hundreds of sites. Change management and adoption are what carry it.
The return
$1→$38
Every dollar invested returned thirty-eight in documented value — $27M realized on the latest engagement.
See the results behind it →Four areas
Top line and same-store sales — through people, process and tools.
We build acquisition channels and pricing defense · service standard and scripts · speed-of-service telemetry · new business concepts
Talent, workforce and process — the base everything stands on.
We build org design and competency frameworks · labor model and staffing standards · workforce management and timekeeping · leadership development and succession
Cost of goods, inventory and operating expenses — into a P&L (profit and loss) that holds.
We build assortment scorecard and reorder engine · purchasing and payables workflow · operating expense review · budgeting and P&L model
Technology, franchise support and turnarounds.
We build system integration — point of sale, finance, workforce, HR · IoT (internet of things) telemetry and dashboards · franchise support and business reviews · turnaround and M&A (mergers and acquisitions) integration
The first step
Your labor, cost of goods, process and systems — measured against your own numbers. You get a ranked list of what’s worth fixing, with dollars on each, and the plan to capture it.
Fixed fee. Set in writing before we start.
Selected work
Concept and build — idea to 28 stores in 24 months. Full stack: workforce, process, technology, tools. $30K four-wall EBITDA (earnings before interest, taxes, depreciation and amortization) in month one, ~$18M added to the top line, 68,000 new customers.
An IoT (internet of things) platform that tracks service speed, matches invoices to service records and shows bay occupancy live. Concept to full-scale pilot across 28 stores.
Built the teams and infrastructure behind 2,300 locations and 20K+ field personnel: a tier 1–3 help desk, a 24-hour command center, product support and claims ($2M+ recovered from one vendor), network operations, master data, new-store installs and a hardware depot — on ServiceNow and NICE.
Starting with processes and people — helped solve a ~$40M annual leak in uncaptured revenue and savings.
How we work together
Every engagement starts with a scope in writing. Rates are in the fee schedule, sent after a short first call.
A set of initiatives with clear deliverables, one monthly retainer for the build, rollout and handoff.
Multi-month programsWorking sessions, reviews and straight answers, billed by the hour.
A focused questionA fee tied to a share of measured improvement against a written baseline.
Measurable gainsOngoing support, tools on subscription, or a shared investment.
Long-term operatorsLet’s work together
Who you are, how to reach you, and what you want to build. Three questions — straight to Christine.
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